Miya Knights

Miya Knights has over 25 years of experience as a retail technology analyst, editor, author, and consultant. She owns and publishes Retail Technology magazine and has co-authored two bestselling books on Amazon and Omnichannel Retail. Miya also consults for and advises various technology companies and is a member of the Retail Influencer Network, Customer Strategy Network, and KPMG Retail Think Tank.

Miya regularly appears as a retail technology expert on news and current affairs television programmes, is quoted in the press, and moderates, chairs, or keynotes at various industry events. She also judges the European Retail Technology Awards by EHI, The Grocer Gold Awards, and the eCommerce Awards.

The Black British Business Awards recognised her as their 2021 Arts & Media Senior Leader, while RETHINK Retail has consistently acknowledged her as one of the top retail influencers each year. Miya holds a Master’s in English Literature and Language from the University of Oxford. 

Her new book, The Future of Shopping: Using Digital, Data and AI to Win with Customers, will be published by Kogan Page on 3 September 2026 and is available for pre-order.

"Mastering Unified Commerce: What to Learn, Build and Measure in 2027"

Customer needs haven't changed in 30 years; the retailer's capability to recognise and respond to them has. This keynote sets out the orchestration capabilities every unified commerce strategy now requires, the customer-facing technology choices that must vary by sector and market, and the measurement hierarchy boards should adopt now. With examples, including Inditex, Sonae Continente and Sklavenitis, discover what to learn, build and measure to master unified commerce in 2027.