George Solidakis

Giorgos Solidakis is the Director of Apps & CX at MSTAT, where he leads the development of digital products that connect brands with consumers at scale. His department spans native mobile applications, web platforms, loyalty systems, and AI-powered chatbot solutions, delivering end-to-end customer experiences across multiple industries. A strong advocate for automation and intelligent design, Giorgos specializes in conversational commerce: building experiences that drive engagement, conversion, and retention without adding operational overhead. From loyalty programs and digital wallet passes to AI chatbots that handle real customer journeys, his team turns CX complexity into seamless, scalable solutions.

“One Customer. One Brand. One Conversation: How AI is transforming customer conversations in Unified Commerce”

The future of customer engagement isn’t about adding more channels, it’s about creating smarter, connected conversations. See how AI and omnichannel communication can work together to turn every customer moment into a relevant, personalized interaction